Effective date: 5 September 2026
Cancellation before production
Request cancellation as soon as possible through support. If printing has not begun, we will normally cancel the order and return the eligible paid amount.
After printing begins
Because each order is produced to your instructions, cancellation may not be available after an order enters printing. If we cancel because we cannot fulfil the order, the eligible amount will be refunded.
Incorrect, damaged or missing prints
Contact support promptly with the order ID and a clear description or photograph. If the issue resulted from our production or delivery, we may reprint, redeliver, credit or refund the affected portion. Errors in files or options submitted by the customer may require a new paid order.
Refund destination and timing
Wallet-funded amounts are returned to the Nearby Wallet after an approved cancellation. Online-payment refunds are sent to the original payment method. Banks and payment providers control the final processing time, which may take several business days.
Contact
Email support@nearbyprints.in with your order ID. Do not email confidential documents.